• Say your name before you speak. All meetings also need to prepare and circulate an agenda well in advance of the start time. Collaborative Document-Building Tools: Tools such as Google Docs are best for a work product execution meeting where a team will work at developing a deliverable. For example: Everyone must attend, be on time, stick to a timeline, read the agenda, say their name before speaking, stay on task, and minimize background noises such as crying babies or barking dogs. Web conferences are online meetings designed to bring out the best ideas from every participant. An online meeting moderator needs to know how to: Put everyone on mute, and toggle mute off. … An agenda isn't about your ability to lead a meeting; it is about the people at the distant end, says Daniel Mittleman, associate professor at the DePaul University School of Computer Science, Telecommunications and Information Systems, whose research focuses on group support systems and virtual meeting technologies. Ground rules contribute to leveraging time allocated for a group discussion. That's because people have no sense that everyone else understands their pet idea, and no perception that their own interests were accommodated. November 4, 2020 . The one issue on which people disagree is the Mute button. Decide if you want to let participants in before you arrive? "In a combined audience situation, it is very important to continually think about the remote users' perspective," says Molay. But if you've been forced to make the junk room into a temporary office, make sure to remove distractions in the background. If you're using Google Calendar, the default is to let you see times in your local time zone and one other. So, this is relatively simple. Meetings where everyone is virtual should be kept short and focused, no more than 90 minutes, to avoid losing people to multi-tasking. Here are some of the business benefits for remote meetings: When considering how to hold remote meetings, here are a few issues to bear in mind: Moon Danipog, Strategic and Organizational Communications practitioner, has the following tips for meeting participants on battling Zoom fatigue: Because of this, here are some remote meetings tips to help you run a successful meeting: Speaker Justin Hale says on Harvard Business Review: What kind of software should you use to hold a virtual meeting in 2020? Instead, remote meetings will be the norm. But, he says, there's a false economy with multitasking. Make sure you've got your agenda and any resources you plan to share handy. 20+ Best Practices: How to Create Pro Webinar Presentations in 2020, 12+ Top Business Web Video Conferencing Software Free + Paid (New Video Review), 50 Effective PowerPoint Presentation Tips (To Improve Your Skills), How to Create Great PowerPoint Presentations (With Top 2020 Examples), 25 Best PowerPoint Proposal Templates for Business PPT Project Presentations 2020, How to Make Boring Presentations More Interesting & Fun (10 Expert Tips), Sharon Hurley Hall is a professional writer and blogger. more frequently than you might in a face-to-face session." Settle-Murphy agrees that technology must match the objectives. The bright color scheme and shadow figures are on-brand for Pixar. Set a time and date for the meeting and make sure everyone is informed. Here are some guidelines to help you make your meeting a success: 1. That allows people to have a point of contact if they've got questions before or after the meeting. The ground rules for your virtual meeting might include: Log on 15 minutes before the start of the meeting, since some online products require downloads and installation. "I take out a pen and paper to make notes of what people are saying, and I listen very deeply." Enter the room a few minutes early to resolve any technical issues. The downside is that unlike other types of virtual meetings, you won't be able to see people's facial expressions when they speak. If you do not join the visit within 5 minutes of scheduled time, the visit will be cancelled and a charge for the full visit will be incurred at $60 for the hour. Ideally, let people know you'll be doing this so they've got time to mentally prepare. Related: How to Run a Virtual Meeting That Gets Results. Set Ground Rules. This seems obvious, but with many software options available now, it’s vital that you try to bring... 2. ", It is much easier to brainstorm than to make a decision virtually. There are different types of ground rules. We've also included expert virtual meeting tips to make your meetings even better. Smith prefers to go around the "table" twice so participants who passed during the first round have an opportunity to speak. Limit your expectations: though effective, virtual meetings don't work identically to face-to-face meetings. If you’d rather just have a phone call so you can “multitask” during the call, it may be time to reevaluate how necessary the meeting is. Virtual meetings are meetings that take place online. "Alternate for fairness," he says. Here are some best practices for Virtual Meetings to get past that pain: 1-Co-Create Your Team’s Rules of Engagement or Virtual Meeting Norms. Be generative and use “Yes…and” thinking (not, “Yes…but”) Listen to understand. Traditionally, web conferencing included video, but was focused more on information sharing. Buy-in requires a sense of being heard and a sense that one's interests have been accommodated—or at least understood.". You want to avoid ", Adobe Photoshop, Illustrator and InDesign. Use your mute button to eliminate background noises. A successful meeting... 2. 64, PID 1. August 5, 2020 Clean Water Board Virtual Meeting Ground Rules 2. Envato Tuts+ tutorials are translated into other languages by our community members—you can be involved too! If you're looking for an enterprise solution, GoToMeeting has a wealth of features for meetings, webinars and more. 24-2. Be prepared to contribute to achieving the meeting goals. Ask key people to prepare items for the meeting ahead of time. Technology should assist in meeting effectiveness, not drive the meeting process. Set operational ground rules with your team, suggested Beth Kanter, an author, master trainer and speaker. Then people could ask questions (another good way to get people engaged), and then the meeting moved on to future plans. 64, PID 1. But any meeting you call, nowadays, probably has at least one person attending who works in a remote location. When possible, he says, keep the local meetings local and the remote meetings separate; it is tricky to meet the needs of both audiences when they're combined. People expect it for webinars, but it's also useful for regular meetings to people who miss it can quickly catch up. But if you're scheduling meeting times for people around the globe, you need a little help. • Please be mindful that when using MS Teams you are in your virtual workplace. ... Community Rules apply to all content you upload or otherwise submit to this site. "To be sure, when people insist on having those 'around the room status meetings,' being able to get other work done is a boon; but for meetings where engagement and interaction is critical, it's important to ensure those who are participating remotely are as engaged as those who are in the room.". A combination of stationary and virtual teams would require additional ground rules. Most importantly in virtual meetings, civility and respect must be the norm. Meeting online is not an excuse to prepare for it a minute or two before it. Remote attendees can't answer easily without stepping over each other's responses, points out Molay. To keep people engaged, combine that with having different people present at each meeting. virtual meeting presents special challenges, with phone or computer-based participants more apt to become distracted. Keep virtual meetings short, so participants are more likely to be alert and engaged. In this new context, it's important for businesses to know what a virtual meeting is and how to conduct an online meeting effectively. Or you could handle it the way many remote teams do, by setting your meeting time in the middle of the day Eastern Time. Some of the most popular options include: I personally use Zoom. Some are procedural, such as “Start on time and end on time” and “Put smartphones on vibrate.” Procedural ground rules … Of course, that won't work so well for time differences of eight hours or more. Common pet peeves among frequent online meeting participants reflect the tendency for people to become distracted from the matter at hand. Mittleman advises. If you're sure you won't have to move, then sprucing up your top half is ok. Post questions using the Web collaboration software. Besides the calendar invite, it's helpful to create an agenda, so people know what the meeting is about. Liz Willits, Keynote Speaker and Email Marketing Consultant, has these tips on maintaining engagement: In this guide we've shared virtual meetings best practices and online meeting etiquette to help you run a more successful meeting. Here are some best practices for virtual meetings to get past the pain. Other key ground rules for virtual meetings include deciding: Whether you're going to record the meeting. "Ask them explicitly, 'Anything else?'" Find more cool presentation examples in the following articles: Using presentations and visuals is a great way to build engagement in the context of a virtual meeting. It's got a good free plan that's useful for meetings of up to 40 minutes and allows automatic meeting recording. It makes it easy to access information because humans are so visually oriented. Tackle critical topics at the start of the meeting while the participants are fresh. In the end, it comes down to the features that are most important to you. Intersection Improvement (SEN-2. Especially when leading virtual meetings, it's critical to take the time to set the ground rules, write them down, and get agreement from your team. These can be as simple as: Make sure that callers says hello and introduce themselves. There are several types of online business meetings you can have, such as teleconferencing, video conferencing, and web conferencing. Use one or the other to send out meeting invitations. US 224 and SR 587 . 2. These might include daily-stand-ups, all-hands meetings, discussions and more. "I came from a business that would regularly teleconference 20+ locations where managers and teams were in an open plan environment," she explains. If you do not join the visit within 5 minutes of scheduled time, the visit will be cancelled and a charge for the full visit will be incurred at $60 for the hour. Virtual meetings for remote teams are incredibly common and remote workers will likely attend many virtual meetings every week. • Do NOT make meetings PUBLIC to avoid unwanted guests. Trademarks and brands are the property of their respective owners. Facilitating online business meetings means that, Businesses that use remote meetings more regularly can, Plus, for companies where remote work is already the norm, virtual meetings are. The meeting was short, and everybody paid attention. That means there's no need to circulate meeting minutes at the end. "If you're using a meeting tool that allows the presenter to control the slide set, it's harder for others to multitask without getting lost later on," he adds. Listen with care instead of “building your story”. "They have no access to your nonverbal cues. Web conferencing software made it easy to screen share, annotate information, show presentations, and more. Here are eight virtual meeting rules to follow to create an effective meeting: 1. "Make it clear to everyone that they can 'pass' when their name is called," Smith advises. "Don't become enamored of glitzy features that may contribute little to meeting your objectives. Managers should be clear about what they're trying to accomplish in the meeting and how information may flow before deciding on the software to use, says Mittleman. Assuming you've already checked on potential meeting times, add the meeting date to the calendar. Sometimes, people in the same building dial into a meeting so they can multitask, points out Kevin Mackie, director of software development at Oracle. They will lose place, lose focus and lose attention to the meeting." Ask if there is anything … By the end, you'll have new virtual meeting ideas and will know how to make your own online meetings more effective. Here are some guidelines to help you make your meeting a success: Since it's useful to make sure your videoconferencing software is working, all participants should arrive early. Be wary of scheduling several online business meetings back to back. Following proper etiquette while setting up, hosting and participating in virtual meetings or videoconferences can help smooth technology bumps for novices and enable productive collaborations for everyone. Doing so, she says, allows people to readily participate in verbal conversation without a pause, and gives the meeting facilitator a greater sense of whether people are engaged and alert, she says. Stay mentally and physically present. Online meetings. The hand-drawn graphics are appealing. For example: Live Meeting: Best for a presentation where one person will speak to a group with occasional participant questions. 1. It allows people to interact live face to face, enabling you to read facial expressions. Rules of meeting engagement or “meeting norms” are stated standards that refer to processes, preparation and communication practices which can apply to any meeting. Treat the first virtual meeting as you would with any first meeting; set up expectations and ground rules, such as: It's got thousands of Google Docs, Keynote, and PowerPoint templates for you to choose from. In her previous life Sharon was also a journalist and university lecturer (teaching journalism, of course!) The ground rules should be stated at the start of the virtual meetings. 4. These can be designed to encourage productivity, creativity and a respectful environment. Set ground rules. Design your agenda first," she says. If you’re hosting, share the rules for participation at the beginning of the meeting. And if it's not a regular team meeting, then let people know who's running the meeting. Web conferencing software that includes polling features can help you solicit audience feedback. Include an agenda (short and focused) and ground rules, such as when to use the Mute button, the keys this conference service uses to place the call on hold and so on. But if there's any chance you'll have to get up and walk around, then consider dressing in a businesslike fashion from head to toe. This will enable attendees to have time to prepare and assemble any materials they may need for the meeting, as well as help the meeting stay on track. Here are a couple of options: Here are some more useful tips on how to conduct an online meeting: Would your online meeting work better as an email? Lead discussions. Rules of meeting engagement or “meeting norms” are stated standards that refer to processes, preparation, and communication practices that can apply to any meeting. Do you want video on or off at the start of the meeting? Facilitators then need to enforce these rules. Turn OFF the microphone in meetings of more than three people. Smith, too, assumes that participants will become distracted after the third presentation slide, and recommends interactive behavior such as asking questions, polls and pausing the presentation for a quick brainstorming activity. Other key ground rules for virtual meetings include deciding: Remember our earlier tip that people can be passive in virtual meetings? Jim Coughlin, managing director of Foundation Systems, complains that people forget that they're not on an ordinary phone call. Mann advises meeting organizers to be aware of other time-of-day impacts, such as crossing over a lunch hour, keeping someone from leaving work on time or having to arrive extra early. You'll learn effective meeting strategies and virtual meetings tips from experts. Establish ground rules. Maintain or regain control of the room when necessary. Set the time and date Management consultant Steven M. Smith says, "People in organizations don't follow the guidelines for leading effective face-to-face meetings," he says. Set operational ground rules with your team, suggested Beth Kanter, an author, master trainer and speaker. Tell them where they are sitting at an imaginary U-shaped table so that they create a mental picture of the room and their orientation to the other participants. Some states have laws surrounding virtual meeting requirements, meeting notices, and board members being able to see and hear every other board member. We promise to start and end the visits according to the times scheduled. Since most people have phones, teleconferences are easy to set up. Nobody likes unnecessary meetings, so only hold meetings you actually need. Whichever answer you choose, be sure that it's included in the ground rules—and be prepared to remind participants. One of the most effective virtual meetings I've ever attended gave team leaders five minutes each to report on their progress. Microsoft Teams integrates online meeting options with chat (like Slack). Participants should dress appropriately for video. She identifies six critical success factors for getting great results from virtual meetings: Planning a viable agenda or series of agendas. Download as many presentation templates as you want, all for one low price. This gives you the option to give a presentation within the context of a meeting. Another option, says Howard Lichtman, president of The Human Productivity Lab and the author of Telepresence, Effective Visual Collaboration and the Future of Global Business at the Speed of Light, is to alternate who stays up late when meeting with people in distant lands. Google Meet, the successor to Google Hangouts, allows you to start a meeting with a couple of clicks, something you can also now do with Skype. For the foreseeable future, virtual meetings won't be the poor relation of face to face meetings. That works for people in several time zones by falling at the beginning, middle or end of the work day depending on location. Ground rules also provide the structure that promotes the values of the company. In this guide, I'll share information on how to hold remote meetings. You always turn it ON when you need to say something. Ground rules contribute to leveraging time allocated for a group discussion. Ground rules need to be defined considering project organization in detail. 1. • Remember to use your mute/unmute button. To make virtual meetings work, you might need to adjust how your team conducts them. • Do not conduct side conversations or make inside jokes. Meaning is in the listener. But, he cautions, silence doesn't necessarily mean someone is finished. This is where meeting ground rules come in to play. Choosing the right one for the task isn't necessarily easy. It isn't simply an issue of scheduling a conference call for 9:00 a.m. in New York (thus 6:00 a.m. in California). Establish ground rules for virtual meetings. If you approach them with a focus on civility and respect, having set ethical rules that must be followed before, during, and after such meetings, they can be successful, according to an article from Harvard Business Review. You still need to start the meeting on time, define the meeting objectives, invite the right people, etc. Co-create your team’s rules of engagement or virtual meeting norms. Plus, this presentation limits the text per slide, making one main point on each. Verifying the participant’s audio and visual is working will help the meeting to run smoothly. November 4, 2020 . Why are more workplaces holding electronic meetings? For example: In Zoom, you can set up meeting templates so you only have to pick these options once. Longer meetings where most of the attendees are in one room require extra attention to ensure that those attending virtually are not forgotten. 2. We promise to start and end the visits according to the times scheduled. Seven Quick Tips for Videoconferencing Beginners. Revised SFY 2021 Clean Water Budget Process 5. We’ve all worked on dysfunctional teams and know the behaviors that encourage that dysfunction so let’s develop some ground rules to encourage the … Group Support System (GSS): Best for problem solving or decision making where a team of people will work on a problem and come to resolution. The following are common examples of ground rules. © 2020 Envato Pty Ltd. Do you want to start with everyone muted or unmuted? Mittleman also advises that it's important to get people to focus during transitions from one meeting part to another, or you'll lose them. Her work has been published on Taboola, Jilt, Slickplan, OptinMonster, CrazyEgg, GrowthLab, Unbounce, OnePageCRM, Search Engine People, and Mirasee. Learn more about Sharon on SharonHH.com. It consists of a conference call where participants dial in to a predetermined number and is audio only. Remember to let people know in advance, so anyone who's unhappy can turn their camera off. "As a leader you … One way to handle this effectively is to prepare your presentation in advance. When you hop on the meeting, introduce yourself and say hi – just make sure not to interrupt someone mid-sentence. Be respectful of others’ time, and be present. But online meetings are different in several ways. Virtual visits or class meetings can be overwhelming for teachers and students alike! Ground Rules for ZOOM – Virtual Visits . For example, it's good manners to send information in advance of any meeting, but it can be critical for teleconferences. Some teams may be willing to sing along with your on-hold music. Also, they should be able to see who is at the meeting. Make sure that your meeting space is appropriate for business. Or, if you want a single presentation template for one-off use, check out the best presentation templates available on GraphicRiver. virtual meeting provides, such as muting and hand raising. Smith suggests that meeting leaders sequence the discussion, because teleconference participants don't know when it's their turn to talk. That means no multi-tasking. Introductions are another way to break the ice and get people comfortable talking. "Virtually, you won't notice if they don't get you; they won't tell you. 4 trends fueling hybrid-work strategies in 2021, Why ERP projects fail: Finding the gaps in your program plans, Carrier and AWS partner on innovative cold-chain platform, Customer-focused IT: A key CIO imperative, post-COVID, Phillip Morris CTO scraps bimodal IT for consumer-centric model, Perfect strangers: How CIOs and CISOs can get along, Top 5 strategic priorities for IT leaders in 2021, 20 Things You Can Do In 20 Minutes to Be More Successful at Work, For Those Who Can Afford to Pay, the Video Conference Grows Up, Sponsored item title goes here as designed, Review: 5 top videoconferencing services put to the test, Companies Explore Virtual Worlds As Collaboration Tools, International Association of Facilitators conference. So you have to be clearer—more explicit—the first time," he says. It's the meeting moderator's role to provide an audible connection with remote attendees. Some examples include, … Use video.. Intersection Improvement (SEN-2. But that's not a good way to capture action points. Let people settle in with some chit-chat, like a short catchup on what's been happening in their lives. During a pause in the proceedings, for example, describe what is happening, so remote users understand the silence. Most of what you know, as a manager or meeting organizer, remains relevant. What security features will you enable? The result is that, with six teleconference participants, everyone says something at least every three minutes. "If you have a video channel, this (counterintuitively) is the most important time to be using it," he says. Videoconferencing is exactly what it sounds like: a conference call with video. Most meeting participants wish others would press Mute on their phones to reduce background noise and to improve sound quality—but that opinion isn't universal. Background noise can be really distracting. Be considerate. Virtual meeting etiquette Following proper etiquette while setting up, hosting and participating in virtual meetings or videoconferences can help smooth technology bumps for novices and enable productive collaborations for everyone. Here's a basic description of each type: Teleconferencing is a common type of remote meeting. Address behavior issues as they occur, discuss how to handle and include with troop agreement. Be prompt in arriving to the meeting and in returning from breaks. To keep tabs on the time, ask an assistant to remind you if you need to move things along, she added. You can add many more to this list that may be more relevant to a particular situation, such as asking people to state their names when voices are not yet familiar, or asking people to test run a new web collaboration application before joining the call. "When you are brainstorming everyone gets to contribute ideas," Mittleman explains. You've undoubtedly discovered the myriad tools that can help moderate meetings and share materials. SUGGESTED GROUND RULES FOR ALL PARTICIPANTS • Turn away from email for the short duration of the meeting. To avoid confusion over who might be speaking, one of your rules could be that everyone begins with their name before making a comment (the effectiveness of thi… Virtual Daisy and Brownie meetings can be 45-60 minutes long, including about 20-30 minutes of a game or activity that is less structured and allows girls to socialize. Arriving early means you're there to welcome people, which is courteous. Use external software for booking meetings. "Large differences in time zones are much more of an obstacle to collaborative development than not being in the same room," he says. Your own ground rules will work much more effectively if they’re just that, your own. Ground rules provide the meeting etiquette and will assist in the process by respecting everyone’s time and ideas as well as by providing a consistent framework for mission critical agenda items to be addressed and resolved. Subscribe to access expert insight on business technology - in an ad-free environment. This edition of Communiqué offers a few important ground rules for running effective virtual meetings. "They can't see nods of the head around the table, or actions like looking through papers for the answer to a question. For businesses around the world, it looks like online meetings are here to stay. Even if you agree on “in 2 hours”, it’s still more convenient to add it to the calendar; a) the schedule allows your companion to book a time slot from other things; b) the calendar removes the opportunity not only to your companion but also to confuse timezone after you) the calendar will remind all participants of the meeting in 10-15 minutes; How can … Could you handle the issue via a Slack conversation? Experienced public speaker, Elena Paraskevas-Thadani, President at EPT Legal, says: There are lots of options you can change in most video conferencing software. Everything you need for your next creative project. Be on time. But if you don't have good in-person meeting skills, teleconferences will only make it worse. Then, schedule it within your meeting software, too. Think about using technology that is most accessible to your meeting participants … 10912) The Ohio Department of Transportation (ODOT) recognizes the value of public comments on their projects and community Virtual Public Meeting Ground Rules . Be punctual For access to wide range of templates for Microsoft PowerPoint, Google Slides, or Keynote, Envato Elements has an offer you won't want to miss. This will help to limit background noise. May 21, 2020 Draft Clean Water Board Meeting Minutes 3. So anyone who 's running the meeting. meeting you call, nowadays probably! As many presentation templates on GraphicRiver next project... 2 do n't work identically to face-to-face meetings meetings! Call, nowadays, probably has at least every three minutes have be... Remember our earlier tip that people can be critical for teleconferences business meetings to. Participant ’ s background music with some chit-chat, like a short catchup on what 's happened the! 30 seconds and no one can interrupt, where everyone is informed lose focus and attention... Understand the silence can have, such as muting and hand raising how your team, Beth... Business benefits access information because humans are so visually oriented contribute to achieving the meeting, yourself... Requires new skills going to record the meeting date to the times scheduled group with occasional participant questions,! A regular team meeting, take their time of day into account time of remote.... Available now, it is n't simply an issue of scheduling a conference call with.... Junk room into a temporary office, great unhappy can turn their camera off Beth Kanter, an,... From a distraction free, quiet environment meeting link, any passwords needed, and phone in.! Out for questions like, `` does everyone agree? tutorials are translated into other languages by our members—you... 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Show presentations, and how the software performs for those with unstable connections... Several types of online business meetings back to back fighting over the last chocolate doughnut to send information in which! Ice and get control back listen with care instead of “ building your story.... Glitzy features that are most important to you twice so participants who passed during the first round have opportunity. Saying, and how the software performs for those with unstable internet connections listen to understand a and! That, your own videoconferencing is exactly what it sounds like: conference! Say something they do n't get you, and how the software performs for those with unstable internet connections the. Attendees are in your syllabi out for questions like, `` does everyone agree ''... Sprucing up your top half is ok that meeting virtual meeting ground rules should change the way.! So people know in advance conducive to an effective meeting: best for a group with occasional participant.. Add tasks to your task management software and assign them to the features that are most important to a., making one main point on each options with chat ( like )... Of a conference call where participants dial in to play date to the calendar is certified in marketing! Image source: Envato Elements ) it 's the meeting. part of meetings... Virtual should be kept short and focused, no more than three people chit-chat, like a short on... Video, chat and online applications times in your syllabi know when it should take.! Virtual background feature that 's useful for regular meetings to people who miss it can be shelved something! Should have a clear reason for being run and a specific goal in mind Contingency plan.... Signaling and bandwidth issues, exacerbate those problems. `` table '' twice participants! Time zones by falling at the start of the meeting altogether important as the meeting but... Then the meeting is about into account free, quiet environment way to break the ice and people. Expect it for webinars, but it can be 60-90 minutes long, including 30-45 min of game social... Your nonverbal cues, where everyone in the end Elements ) it 's the meeting time by several... Scheme and shadow figures are on-brand for Pixar now, it looks like online meetings designed to encourage productivity creativity. Used the mute button as requested. `` is invited to speak solicit. It also lets you blur your background that 's because virtual meetings have. Encourages participant input, says Settle-Murphy be kept short and focused, more. Verifying the participant ’ s rules of engagement or virtual meeting. as a manager or meeting,. Creative assets on Envato Elements ) it 's got a dedicated home office, make sure that it 's in! Be afraid to project your voice, too your local time zone and one.! And online applications follow to create an agenda well in advance, so remote users understand silence... Important part of virtual meetings for Juniors and older can be detrimental to the meeting altogether running effective..., be sure to remove distractions in the same for every meeting. forgotten! Issue on which people disagree is the mute button is virtual should be to. Because teleconference participants, everyone says something at least one person attending who works in face-to-face! And email marketing everyone says something at least every three minutes august 5, Draft! Result is that, with phone or computer-based participants more apt to become distracted the... By falling at the start of the meeting time by having several people speak another! Is that, with six teleconference participants, everyone in the teleconference is dialing in slide making... Slide, making one main point on each people around the virtual ;. On information sharing your local time zone ; when you need a little help be considered:... Visits or class virtual meeting ground rules can be designed to encourage productivity, creativity and respectful...