Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. Popular Deal Categories. The water-resistant design and rugged nylon provide longevity and ensure protection in extreme weather, while the iSolar technology delivers optimum power for fast charging. We understand that often professional installation is desired. Renogy Solar products sold by Renogy. For International Orders:Processing time can take between 3-5 business days. Renogy customer service is poor. All returns submitted for a refund will be subject to a restocking fee and shipping.*. Replacement orders cannot be expedited. Renogy is a renewable energy company that prides itself on supplying the highest quality solar products on the market today. Our Customer Service team is available M-F 7:00 - 11:00 (GMT+1). Please read below for more information about our shipping and return policies. I mentioned above about customer service and many thanks to Tony Williams at Renogy who assisted me with the Renogy Wanderer Controller to help identify why the batteries were not charging over about a week and a half. Renogy loves to hear from and support our customers. Renogy offers both a starter kit and a premium kit which differs in cost and features. We have a dedicated Customer Service Team to help build the right Solar Solution for you. International orders may take 5-7 business days for shipping. View all Products; Solar Panels. I contacted customer service a couple days after placing the order to check on the status and was pleased to find they were arriving the following day. Par contre, nous vous conseillons de changer le convertisseur du kit par un convertisseur MPPT de chez Victron par exemple. Renogy, Ontario, California. At least answer emails or tickets PLEASE. *Reason for Restocking Fee: Renogy Technical Support and Engineering inspect and test all customer returns for performance and continuity before restocking them for sale. Battery Ground Shipment restocking Fee 20% (Multiple Batteries use LTL restocking fee 25%), Video or photo of the faulty product (if applicable). Solar Energy Service . Please note that return orders by freight will have a $500 charge for delivery and return transportation ($250 each way). It has been 12 days... Can you hear the chirping... Chirp Chirp. Not sold in stores . Please fill out the form below if you need assistance. Shipments cannot be rerouted once a package has been shipped. 1-16 of 64 results for Renogy. I have pasted below the emails from Renogy Representatives Princess Ervera and Zia Reonal. Not sold in stores . Amazon.com : Renogy 100 Watt 12 Volt Monocrystalline Solar Panel, 42.2 X 19.6 X 1.38 in, High Efficiency Module PV Power, Caravan, RV and Any Other Off Grid Applications & Solar Panel Connector Assembly Tool : Garden & Outdoor En Soldes ; Nos Accessoires Solaires; Calculatrices Calculateur d'Interconnexion de Batterie Calculateur de Dimensionnement pour Jauge de Câble Solaire Calculateur de Dimensionnement de Système PV. Our technical team is available M-F 8:30 am- 3 pm Pacific Time. Non vendu en ligne Offert en ligne Rupture de stock en ligne. Any orders in need of replacements due to shipping errors or damages in shipment will be sent out via ground shipping. FREE Shipping by Amazon. They were more than happy to answer any questions I asked. If for any reason you are not fully satisfied with your purchase, you may return your products within 30 days as long as they are new, undamaged, and unmodified. We hope you have enjoyed your online shopping experience with Renogy. Christopher Zito. Average salaries for Renogy Customer Service Representative: $16. Renogy offers one of the best 100-watt solar panel kits. If you have received a defective product or one damaged during shipping, you are eligible for a refund or replacement. Their contact information, as well as the information for other departments, can be found below. View all Solar Panels; Rigid Solar Panels Nada! Best Sellers Gift Ideas New Releases Deals Store Coupons AmazonBasics Gift Cards Customer Service Sell Registry. Renogy offers a variety of shipping methods as listed below as well as free ground shipping on many of our products. Equipped with a solar panel, the Renogy E.LUMEN 500 Multi-functional Flashlight harnesses the power of the sun to light your way in the dark. The Renogy unit was fine. For Continental U.S. Orders: Processing time can take between 1-3 business days. Renogy 300 Watt 12 Volt Solar Starter Kit w/ MPPT Charge Controller “I was very happy with how quickly Renogy got the panels to us. However, we strongly suggest that you wait until you have received and verified the condition of your order before scheduling any work to commence with your new Renogy products. Please e-mail us your address at sales@renogy.com so that we can check the rate and service area to confirm if shipment is possible. Aside from the excellent customer service experience, Renogy has proven to have top of the line products at inexpensive and competetive prices. Facebook is showing information to help you better understand the purpose of a Page. A built-in rechargeable battery is at the ready to power up your mobile devices at any time and an integrated seat belt cutter, glass shattering hammer, and magnetic attachment will have you prepared for vehicle emergencies and outdoor activities. We're happy to answer questions or help you with returns. 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