I’m not sure, but it seems unlikely full meal catering for a return flight is going to be ferried from the U.S. I’ve found the service to be very professional and pleasant in every circumstance. If you’re planning to travel in the Polaris Business Class cabin on United Airline’s Boeing 787 Dreamliner, your experience may vary considerably depending on where you sit. Sick of these big words in their marketing.. 9 hours on a Boeing 787 Dreamliner, in business class. Tahiti is really expensive, so I’m not sure if United is just not willing to pay for better quality, or what. Perhaps it is because I am 1K but generally I find the service fine 90% of the time – which is what I found with Cathay when I lived in HK (and was Emerald). United Airlines Boeing 787 Business Class Seating Unfortunately I … This post contains references to products from one or more of our advertisers. Since Papeete Airport doesn’t have any jet bridges, I boarded the 787 via stairs at the forward door. Stay connected via social media, or subscribe to our free email newsletter for tips on upgrading your travel and maximizing your miles! It’s also the exact same seat you’ll find on Air Tahiti Nui’s brand-new Dreamliner — United’s chief competitor to the West Coast. Service levels were poor and the flight attendants were far from being attentive. During boarding, I went straight for the menu — I was really hoping to find a mai tai, or some Polynesian-specific entrees, rather than the usual suspects I’ve seen many times before. On the other hand, the evening departure to SFO definitely makes sense, giving passengers plenty of time to arrive at PPT from neighboring islands. There was also an United ticket desk there, which made it very convenient for UA travelers. This is the bedding we had, not even including the mattress pads (which we left on our seats, even when upright). Quite an odd flight catered by very senior crew some of whom are clearly counting the days to pension whilst others just love their job. That was ignored, so I pushed it again, and then finally a flight attendant showed up. UA has reverted back to the old “rectangular” dishes which make most of the dishes look like a coach meal from 1982 (except pasta dishes were are still served in bowls), – EVERY SINGLE UA POLARIS FLIGHT RUNS OUT OF CHAMPAGNE (@United- please board more than 1 or 2 bottles of champagne!!). United typically offers free seats to journalists joining inaugural flights — as per TPG policy, we paid our own way, booking a multi-city economy itinerary for $1,384, upgraded to business class using one of my Premier 1K Global Premier Upgrades.. That fare included my flight from Newark (EWR) to San Francisco and onward to Papeete in the W fare class… A demoralized workforce cannot genuinely provide cheerful excellence. Until about one hour in flight, no drinks were offered to Polaris passengers, not even water. The lavs were filthy. A RED VENTURES COMPANY. Our hotel had a contract with Pre merger United airlines. While these seats are fully flat, one downside to them is that they only have small footwells. How much are they saving in taxes by restricting the champagne on the ground? Does United not have a wine list in the menu? While I dealt with that (with my back turned) my full glass of sparking wine had been taken away. I want to make this clear right off the bat, though — this was a very special inaugural flight, with “VIP” passengers ranging from United executives to corporate travel planners. United has begun rolling out = Ramen + Chicken McNugget. Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Ford had the quiche lorraine, which seemed like the better of the two options. They were flavorful and fresh. The Polaris business-class cabin is now onboard the Boeing 787-8. I stayed in touch with one of the trainers through the years and she told me recently that the new UNITED doesn’t care too much about service. The crew served a pre-arrival meal about an hour before we landed at PPT. Seats in the first row of each section offer far larger footwells, making for a much more comfortable snooze in bed mode. Sometimes I put it in the overhead bin, but if there isn’t any room, then what? There was a forward cabin with three rows of seats in a 2-2-2 configuration, and a rear cabin with the same number of seats. United Airlines 787-9 Polaris Business Class Pandemic Review Frankfurt am Main Airport, once a bustling airport, was deserted when I arrived around noon for my 2:00pm flight to San Francisco. I also had another pretzel roll — unfortunately it was even colder than the last. Like, not just because it’s good service to know what you’re offering, but because it will make your own life easier? Trying to reset the lighting also messed up the entertainment. So she handed me a napkin and then handed me the drink, rather than just putting it on the center console. A moisture mask, steam eye mask, medical lip balm and other items were all provided; I was also given a JAL loan cardigan to wear for additional warmth and comfort on-board. The best was the bedding and mind you, with freezing temperatures onboard, two blankets were very welcome. Flying from San Francisco to Singapore, that spot would not be pleasant. I would like to subscribe to The Points Guy newsletters and special email promotions. We are going to have a meeting on this. “Many many years ago I worked for a hotel by the San Francisco international airport. About 75 minutes before landing the cabin lights were turned on, and the breakfast service began. While the plane didn’t have the new Polaris seats, it did have most of the Polaris amenities. Unfortunately the food on this flight was really bad, though that may just be a function of Tahiti still being a new airport for them, and maybe they need to revise their catering budget a bit. The Points Guy will not sell your email. Reading this report is another reason why I only fly Delta and not United. This is in addition to the on-demand mattress pad. They would cycle in flight attendants every week for what they called IST training”. Notify me of follow-up comments by email. United’s Polaris bedding is exceptional, arguably the best in the sky in business class. While I haven’t flown Delta and AA in years and can’t comment on their service, I do have to agree with Lucky’s analysis of UA FAs. What kind of champagne was it? They also had an International Purser training program. While minor, I’d also note that one particular flight attendant was the type who wants to hand everything to you, rather than placing it down. In addition to the large cotton pillow, gel pillow and Saks Fifth Avenue duvet pictured above, there was a well-stocked amenity kit waiting at my seat during boarding. They just do their job the way they think they should do their job. Breeze Airways Wants To Pay Pilots How Much?! @ Justin — Good attention to detail, and maybe I didn’t express that correctly. Lucky– which service was better, Air Tahiti business class or United? I see you have had Thanksgiving at my parents home. Your email address will not be published. United Airlines Boeing 787 Dreamliner According to United, the new configuration of 787-8 will have just 28 Business Class seats, instead of the current 36, and 21 Premium Economy seats. I don’t know if they literally just load a single bottle for pre-departure drinks, or what. I am debating whether or not to complain to United. In fairness, every once in awhile you will get an amazing crew member, but it’s not the norm. Other options included a beef short rib with barbecue sauce, spicy chicken soup with udon noodles and lentil chili with garlic polenta. The reason for this is that your feet essentially go inbetween the seats in front. Shifting deadlines. Per 3 rows in each. Polaris cuts and now just pre-plated food is really bad. Why do you always ignore the wine in your reviews? I wonder if United ever takes into account passengers’happiness & satisfaction. I couldn’t imagine United paying for catering in Tahiti (probably quite expensive) and because it’s a new flight might not be set up with united glassware, plates etc. Chintzy. Travel in the Time of COVID: The news, resources, & information you need. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Given what they charge for business class seats this is just chintzy. And while this flight wasn’t supposed to have pajamas, since it’s a bit too short, there were some sets onboard, likely leftover from the Osaka (KIX) flight before. United Airlines Boeing 787 Business Class Seating Unfortunately I wasn’t able to board first, and as a result it was tough to get good pictures. I’m not even sure how to describe the service during the meal, other than to say that it sort of felt like being at a dinner party… only the hosts don’t actually want to have a dinner party… and they also forgot that they planned it until the first person showed up at the door. It’s hard to find. To complement the IFE system, Singapore Airlines also provides noise-canceling headphones. I was also offered a selection from the breadbasket, and chose garlic bread. The 787-8 will lose a number of business seats, dropping from 36 to 28. Two minutes later that flight attendant returned, looked at us, and said “first and second choice for dinner?” What a greeting! This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Depart: 10:40PM As we climbed out I browsed the entertainment selection. I had one bite and left it. This doesn’t excuse United for the mediocre service, just a possible explanation. This is also where you can store cords and a few other things during the flight — sadly it’s just about the only storage these seats have. So overall this was a solid hard product for the quick flight from Tahiti to San Francisco,  especially since I was traveling with Ford, and could sit next to him. Seat map Boeing 787-8 Dreamliner “United Airlines”. Their food is god awful and the flight attendants very rude. This is why whenever I complain about Air Canada my husband tells me to be thankful I’m not flying on a US airline. While these planes should eventually feature United’s new Polaris seats, for now they have B/E Aerospace Diamond seats, which are a pretty common (and basic) fully flat business class seat. Pros: fantastic new Polaris Lounge at SFO, incredibly friendly flight attendants, good food, fantastic wines, great Saks Fifth Avenue bedding. I think they know that nothing really matters to airlines except for corporate contracts, and corporate contracts are handed out to the highest bidder, not the best service or product. This has to be one of the worst meals I’ve had in international business class in a long time. Quality & Presentation of Polaris food has decreased over time, and United might not improve on this route. “Oh, you’re right, sorry, I hadn’t looked at the menu.”, Is it too much to hope that the flight attendant would look at the menu before taking orders? As an ethnic Chinese, I testify that the Chinese noodle is just some random Panda Express food, and if they ever dare to use this to serve routes to Beijing, Shanghai, Chengdu, Hong Kong or Taipei, their service center will be filled with subsequent complaints. As for the entertainment, each business seat offers a 15-inch touchscreen on-demand system, loaded with movies, TV shows and other content. Then there was the amenity kit, which was well stocked, with eyeshades, tissues, socks, earplugs, a pen, lotion, lip balm, a toothbrush, and toothpaste. The 787-9s will maintain 48 Business Class … On October 30, United launched a new flight that I honestly never saw coming — from San Francisco (SFO) to Papeete, Tahiti (PPT) on the airline’s 787-8 Dreamliner. 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